Return & Refund Policy
Welcome to Ufeelwell.com! All our products come with a 12-months warranty and can be returned for free for approved reasons! Please contact us if you have any problems!
How to Return and Get a Refund or Replacement
| Step | Details |
|---|---|
| 1 | Contact our customer service team (via Contact Us) and provide a detailed reason along with necessary pictures or videos to verify the issue. |
| 2 | Our team will investigate and propose a solution based on our policy. |
| 3 | Once both parties agree on the solution, our team will provide return instructions. (Note: Do not send your return to the sender’s address on your package.) |
| 4 | Return the product (if required). Once our warehouse receives the item, we will process your refund or replacement. Refunds are typically issued within 2–14 business days, depending on your payment method and card issuer. |
Reasons Supporting Free Return:
| Reason | Required Actions |
|---|---|
| Dead on Arrival (DOA) | Reject the delivery if confirmed damaged. |
| Wrong Item Sent | Provide clear pictures of the item, SKU/PN number, and shipping labels. |
| Doesn’t Match Description | Share photos highlighting the discrepancy. |
| Quality Issues | Submit pictures or videos verifying the issue. |
| Missing Parts | Provide pictures or videos to confirm missing components. |
Note: Contact us with supporting evidence for the above issues. Upon verification, we will offer a suitable solution.
Reasons Not Supporting Free Return
| Reason | Details |
|---|---|
| Arrived Too Late | We cannot offer free returns if the delay was beyond our control. |
| Changed Mind / Don’t Like It | Includes cases like “don’t want/need/like it,” “ordered by mistake,” or “found a better product.” |
| High Shipping Cost | We do not offer free returns for dissatisfaction with shipping fees. |
| Missing Manual | Request an electronic or video manual instead. |
| User’s Error | Includes damages caused by improper handling or buying the wrong product. |
Note: For these reasons, the buyer is responsible for return shipping costs and any applicable restocking fees.
Refund Processing Time
| Payment Method | Processing Time | Details |
|---|---|---|
| Credit Card | 3–15 business days (varies by card issuer) | No processing fees applied. |
| PayPal | Up to 48 hours | – |
| Klarna | Up to 14 days (depending on financial institution) | – |
Note: If you haven’t received your refund within the specified time, contact us or your payment provider for assistance.
