Frequently Asked Questions
Order Issues
Why didn’t I receive an order confirmation email?
If you don’t see your order confirmation email in your inbox, please check your spam or junk folder. If it’s not there, contact our customer service team with your transaction ID for assistance.
Can I cancel my order?
If your order has not yet shipped, you can cancel it by visiting the My Orders section. Alternatively, contact us for help.
Please note: Orders that have already been shipped cannot be canceled.
How can I check my order status?
Can I change the delivery address after payment?
Yes, you can update your delivery address by contacting us before your item ships.
How do I get my invoice?
Contact us with your order number and billing address, and we’ll provide your invoice.
Shipping & Delivery
How long does delivery take?
- Warehouse processing time: 1–2 business days.
- Standard Shipping: 6–20 business days.
- Express Shipping: 3–10 business days.
Why is my tracking number invalid?
Tracking numbers become active once the carrier scans the package and updates their system. Please wait a little longer for the information to appear.
What should I do if delivery fails?
Contact your local carrier to re-schedule the delivery. If you need further assistance, reach out to us.
Returns & Refunds
What is the warranty period?
We provide a 12-month warranty for all devices purchased from Ufeelwell.
Can I return my product?
Yes, we accept returns. Please review our Returns Policy carefully before initiating a return. For further questions, contact our customer service team.
Are free returns available?
We offer a 30-day free return policy under specific conditions:
- Eligible for free returns:
- The product is defective or not functioning as intended.
- You received the wrong product.
- The product is damaged upon delivery.
- Not eligible for free returns:
- You no longer want or like the product.
- The product doesn’t meet personal preferences (e.g., size, color).
- The product arrived late.
- The product lacks an instruction manual.
- Damage occurred due to unnatural causes.
How can I get a refund?
Please contact us with pictures or videos that explain your issue, and we’ll guide you through the refund process.
How soon will I receive my refund?
Refunds are processed within 15 business days after we receive the returned item. The actual transfer date depends on your payment provider.
What should I do if I don’t receive my refund?
First, contact your payment provider to confirm whether the refund has been processed. If it hasn’t, reach out to us for further support.
Payment & Promos
Why is my discount code invalid?
Ensure the discount code is within the valid timeframe and applies to the selected products. If issues persist, contact us for clarification.
Can I use multiple discount codes on one order?
Only one discount code can be applied per order.
What payment methods do you accept?
We accept payments via PayPal, Google Pay, Apple Pay, and credit cards.
What can I do if my payment fails?
Check your internet connection, payment method details, and any restrictions set by your bank. If you still face issues, please contact us for assistance.
